Enhancing Performance Evaluation in an NGO - Operated Hospital: A Focus on the Appraisal System

Abstract

Performance assessment is a very important process used in organizations as an organized activity of human beings since the 21st Century. It has started from supervisor’s comments to of today's performance management system. (PMS). This concept has gained a lot of attention in the corporate and "for profit" world for measuring and managing employee and organizational performance. Although there are various challenges in performance management, it still remains an important tool for organizational functions. PA system is used for various HRM functions like salary increment, promotion, training and development, feedback etc.
PA is an effective tool not only for "profit" organizations, but also for "non-profit" organizations. Unfortunately, PA is not taken as seriously by "non-profit" organizations (known as NGOs). Few of those who have implemented PA face challenges due to its voluntary and humanitarian approach. Employee performance in healthcare is more important because it has a direct impact on patients' lives. NGOs do not practice this system or practice it little; they do not monitor their activities and progress that are in line with the stated mission and vision (effective and efficient). It is essential for NGOs to have a proper PA system that is consistent with the mission and vision, can be objectively monitored, is feasible in terms of resources rather than implementation, benefits of employees and hospitals, and is acceptable to stakeholders.
Enhancing Performance Evaluation in an NGO - Operated Hospital helps improved Hospitals results and utilize the resources in an effective and efficient manner.

Keywords