Online Food Ordering System: A Web-Based Approach for Efficient Restaurant Management and Customer Service

Abstract

The advancement of internet technology has significantly transformed the food service industry by enabling customers to order food online from restaurants and hotels. An Online Food Ordering System is a web-based application that allows customers to browse food menus, place orders, manage carts, and receive food delivery services conveniently from any location. This system reduces manual work involved in food ordering, improves operational efficiency, and enhances customer satisfaction. The proposed system manages food categories, menu items, customer details, shopping carts, and order processing through an integrated platform. The application consists of two primary modules: the customer module and the administrator module. Customers can browse menus and place orders, while administrators manage food items, categories, customer records, and order status. The system improves service quality, minimizes human errors, and provides a scalable solution for restaurants seeking digital transformation.

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